To pick up your vehicle:

1. Proof of ownership and personal identification is required to secure the release of any vehicle.
2. All outstanding fees must be paid in full (no partial payments are accepted) prior to release.
3. Uninsured or unregistered vehicles may not be driven out of the Lot; they may be towed to private property at the owner's expense.
4. Vehicle operators must provide a valid operator’s license.
5. Vehicles will not be released to persons under the influence of alcohol or drugs.
6. Vehicles that have been seized for investigation may only be accessed or released upon receipt of written approval of the officer that seized the vehicle.

To have someone else pick up your vehicle for you:

1. A letter of authorization from the rightful owner is required indicating the make, model, license plate number and the Vehicle Identification Number along with the owner’s operator’s license number.
2. The letter must be signed and dated by the rightful owner of the vehicle. Or use the Authority to Reclaim Vehicle Form. 
3. In addition to the letter, the designated person will require a copy of the vehicle registration, insurance if the vehicle is to be driven out and a valid operator’s license.
4. In addition to the letter, the designated person will require a copy of the vehicle ownership and valid identification if the vehicle is being towed out of the Lot.
5. Vehicles will not be released to persons under the influence of alcohol or drugs.
6. Vehicles that have been seized for investigation may only be accessed or released upon receipt of written approval of the officer that seized the vehicle.

To secure the release of a vehicle with dealer plates, vehicle operators must provide:

1. Provide a valid operator’s license.
2. Proof of registration and insurance for the dealer plate.
3. Proof that the vehicle is owned by the individual or company that owns the dealer plate e.g. bill of sale or bill of lading.
4. Evidence of an association with the individual or company that owns the dealer plate e.g. business card or pay stub.

To secure the release of a rental vehicle, vehicle operators must provide:

1. Renter may be required to obtain authorization from the Rental Company stating renter is allowed to release the vehicle.
2. Provide a valid operator’s license.
3. Copy of the valid rental agreement, which must be in the name(s) of the individual(s) retrieving the vehicle.
4. Rental company employees retrieving rental vehicles require evidence of an association with the rental company e.g. business card or pay stub.

Requesting a refund of fees paid to EPS:

Customers requesting a refund of fees paid to the Edmonton Police Seized Vehicle Section for vehicles towed under the Immediate Roadside Sanction (IRS) Regulation, who obtained a Notice of Administrative Penalty (NAP) Cancellation, please complete the Refund Request Form.

The completed form along with all the required documents listed on the form must be submitted it to the Edmonton Police Seized Vehicle Section in person, by mail or by email to EPSTOWLOT@edmontonpolice.ca.  Any refunds granted will be provided by way of a cheque delivered through Canada Post and can take up to 8 weeks to be delivered.

Release Policy with respect to Parking Infractions

If a vehicle owner interrupts the towing process while a vehicle is being prepared for transit or towing, the vehicle may be released upon payment of the Drop Charge fee listed in the current contract, providing an officer is not holding the vehicle for investigation. Prior to release, the tow truck operator shall be satisfied that the operator is the vehicle owner or has authorization to use the vehicle, that the vehicle is properly registered and that the operator is prepared to move the vehicle immediately.

If the tow truck operator has prepared the vehicle for towing and towed the vehicle completely out of the parking location (or parking stall) then a towing service has been performed and the tow truck operator is entitled to the full towing fee indicated in the towing fee schedule.

Where disagreement occurs, the tow truck operator will contact the authorized peace officer who will mediate and resolve the dispute.