As part of a partnership between Edmonton Police Service and Accident Support Services International (ASSI), if you are involved in a collision within the City of Edmonton, it must be reported at a Collision Reporting Centre (CRC).

Did you know you can start your collision report from your desktop or mobile phone? This allows motorists to pre-fill in their information prior to attending a CRC. Once you complete the online process, attend a CRC within 24 hours to finish your report. The information you entered online will auto-populate into the kiosk at the CRC. Click here to get started.

Check wait times before attending a CRC location before you arrive here: accsupport.com/Edmonton. Be mindful that the wait time only reflects the estimated time before you begin your reporting process.

If the weather and road conditions aren’t favourable, and your vehicle doesn’t need a tow and is safe to drive, you can report as soon as possible or once weather and road conditions stabilize.

Collision Reporting Centre Locations

What to do if you’re in a collision

Call 911 for fatality / serious injury, crime in progress, or dangerous situation, including:

• A fatality
• Any of the drivers are transported to hospital for any reason
• A pedestrian or cyclist has been injured
• Criminal activity
• Non-moving traffic violations (driver refusing to provide information, expired registration, expired insurance, unlicensed, wrong license class, etc.)
• If a vehicle is transporting dangerous goods
• Large commercial vehicles weighing more than 4500kgs (i.e. School bus, tractor trailer unit)
• Roadways that are impeded and/or a dangerous situation exists.
• Damage to private, municipal or highway property

Clear the road. If it is safe to do so and the vehicles can be moved, move all involved vehicles to an area of safety, clearing the road for other drivers.

Assess damage. If the involved vehicles have $5,000 or more combined damage, and does not involve the above situations, you must report the collision to a Collision Reporting Centre as soon as possible. Failure to report the collision could result in a $405 fine. If motorists are unsure of how much the damage is, they can attend a body shop for an estimate. If damage is very minor, please contact your insurance company to talk about your options.

Exchange information.

• Remain at the location of the collision to exchange information with all the other drivers of involved vehicles(s).
• Record the address or cross streets of where the collision occurred.
• Record the licence plate number, as well as the year, make, model and colour of the other involved vehicle(s).
• Request and record other driver’s full name, address, driver’s licence number, and financial responsibility card from the other involved individual(s).
• Request and record the name and address of the registered owner of the vehicle if it is different from the driver.

 
Take photos. If everyone agrees to do so, taking a picture of each other’s information on your cell phone is a quick and accurate way to exchange information in what is a stressful situation. Take photos of the collision scene and damage to your vehicle.

Talk to witnesses. Exchange information with any witnesses, if possible.

Report the collision to a Collision Reporting Centre. If your vehicle is still operational and safe to be on the roadway, please check wait times and attend one of the Collision Reporting Centres with your vehicle as soon as possible. If your vehicle is disabled and requires a tow, a tow company will transport you and your vehicle to the Collision Reporting Centre directly from the scene.

• When reporting, bring your documentation with you – driver’s license, vehicle registration, and insurance.

 
Keep in mind you MUST report the incident in the jurisdiction where the collision actually took place.

What are Collision Reporting Centres?

As part of a partnership with Edmonton Police Service, Collision Reporting Centres are operated by Accident Support Services International (ASSI) providing a more personalized process and a one-stop shop following a collision, with ASSI staff providing the necessary guidance to file a report in a safe and effective manner.

If motorists have questions, or are unsure of what to do, call the EPS non-emergency line at 780-423-4567 (#377 from a mobile).